SafetyNet Conference 2017

Conference Recap

Pulsiam and Esri announce fruits born of partnership

Dave Wrazien, Senior Architect at Esri, discussed Esri ArcGIS® software, its integration with SafetyNet CAD, and its applications in public safety at SafetyNet Conference 2017

Pulsiam president Henry Unger and Esri senior architect Dave Wrazien announced the fruits of their partnership at SNC 2017, held October 15 - 18, 2017. The announcement focused on Pulsiam's decision to partner exclusively with Esri for GIS going forward. "SafetyNet CAD's browser-based user interface will now be delivered with Esri's maps," announced Mr. Unger in his opening speech. "By leveraging Esri ArcGIS and its feature-rich tools, we have created a map-centric computer-aided dispatch system."

In the new system, Pulsiam customers can leverage Esri's real-time operations dashboards, which analyze key SafetyNet CAD data in order to display trends; ArcGIS Network Analyst, which provides network-based spatial analysis tools for solving complex routing problems; and Story Maps, which enable users to combine authoritative maps with narrative text, images, and multimedia content. Story Maps make it easy to harness the power of SafetyNet CAD data, maps, and geography to share a story in a secure environment with elected officials, agencies offering mutual aid, first responders, and—of course—the general public.

The conference continued to spotlight Esri's feature-rich mapping tools in two sessions that took place later in the week. Esri representative Raymond Bunn, Solution Architect, introduced Pulsiam customers to Esri's products in his class Accelerate the Value of Your Location Platform and demonstrated how Pulsiam customers can benefit from utilizing ArcGIS's extensive analytics capabilities in his class Uncover Analytical Insights in Your SafetyNet CAD Data.

Pulsiam customers learn how call centers can improve operations to avoid tragedies

Nathan Lee discussed his wife's story and explained what steps communications centers can take today to save lives

Nathan Lee, President and Founder of the Denise Amber Lee Foundation, gave the conference’s keynote address and spoke on both the tragedy of his wife’s kidnapping and murder and the steps that communications centers and public safety agencies can take to avoid tragedies in the future.

Mr. Lee has made it his life’s work to honor his courageous wife by promoting better training, standardized protocols, quality assurance, and technological advances for 9-1-1 so that it meets the expectations of all citizens. His testimony before the Florida Legislature in 2010 led to the passage of Florida’s first-ever training and certification standard for all 9-1-1 telecommunicators. He has also testified before a Missouri legislative committee to demonstrate the critical nature of 9-1-1 in support of more funding to their state’s 9-1-1 system. Today, Mr. Lee travels around the country providing training to dispatchers, call takers, and other communications staff.

For more information about the Denise Amber Lee Foundation, check out its website.

Public safety is headed to new heights!

Holly Blanks, Director of International Business Development and Marketing at Pulsiam, and Nightingale Security product manager Jinoo Jain spoke on the innovative SafetyNet Drone Interface and its integration with Nightingale Security drones

Pulsiam's Henry Unger, President; Holly Blanks, Director of International Business Development and Marketing; and Nightingale Security representative Jinoo Jain discussed and demonstrated the SafetyNet Drone Interface in a special session featuring Nightingale Security drones. The SafetyNet Drone Interface works seamlessly with SafetyNet CAD to identify incidents that would benefit from a drone response and then recommend the drone response, much like how SafetyNet CAD recommends other unit and response types. SafetyNet CAD dispatchers can then dispatch the drone to the incident as they would dispatch any other type of incident, which triggers SafetyNet CAD to automatically transmit the required flight plan to the drone, and, upon receipt, the drone launches itself and flies to the incident.

The SafetyNet Drone Interface works with other SafetyNet CAD interfaces, allowing agencies to utilize drones within video management systems (VMSs), as surveillance cameras, and in response to panic buttons. The interface also integrates with Pulsiam's video analytics interfaces, giving agencies the ability to make the most of their footage. The SafetyNet Drone Interface can be utilized to help improve your agency's responses to many different types of incidents; it can be used to help with search and rescue operations, inspecting roof stability before sending firefighters to upper floors, and traffic management to name a few.

To demonstrate the interface, Mr. Unger created an incident in San Jose, California, whose type required a drone response. SafetyNet CAD automatically recommended the closest available drone, and Mr. Unger then dispatched that San Jose-based drone from the Westin Pasadena, using a single keystroke in SafetyNet CAD. The drone followed the flight plan created by SafetyNet CAD that entailed flying to the incident, patrolling the surrounding area, and automatically returning to the drone's home base at Nightingale Security headquarters in San Jose.

In this session, Holly Blanks also discussed Pulsiam’s drone project with a rail consortium that operates the largest railway in Mexico. Together, Pulsiam and Esri architected a security solution that will link the rail consortium's command and control center with nearby C5s. The security solution utilizes Nightingale Security drones to patrol the railway and respond to suspicious activity. The solution will not only alert law enforcement of suspicious activity, it will also deliver footage and essential details about the incident to law enforcement, providing unparalleled situational awareness.

Drones are becoming an ever-more prominent part of surveillance and rescue operations, and have many potential applications in public safety. Pulsiam is happy to be at the forefront of that development.

Customer experts present on successful projects and innovation

Beth Petitti from the City of Colorado Springs presented on the City's successful hardware and software upgrade; Claremont Police Department’s Kent Ong presented on using SafetyNet applications with Dragon® NaturallySpeaking dictation software

A big thanks to our wonderful customer speakers, Kent Ong, Systems Administrator from Claremont Police Department and Beth Petitti, Project Manager from the City of Colorado Springs, who presented at last week's SafetyNet Conference.

Kent demonstrated how Pulsiam’s SafetyNet applications can integrate with Dragon NaturallySpeaking dictation software, allowing officers in the field to fill out forms and write supplemental reports hands-free, records clerks to edit and enter records in SafetyNet RMS, and call takers and dispatchers to enter calls and dispatch incidents in SafetyNet CAD using dictation.

Beth spoke on Colorado Springs Police and Fire Departments' successful hardware and software upgrade and the steps the agencies took to ensure that cutover resulted in minimal downtime. Beth spoke on her project management experience and approach as well as her work directly with Pulsiam and within the agencies to test her SafetyNet installation, develop a cutover plan, and then execute that plan when the time was right.

At Pulsiam, we are proud to work closely with customers who are pioneers in public safety, improving their agencies' operations, developing best practices and standards, and ensuring their investment in technology has the best and highest impact on their agencies and the citizens they serve. Thank you again, Kent and Beth.

Surveillance camera and analytics interfaces improve agency efficiency

Pulsiam experts demonstrated the SafetyNet CAD Surveillance Camera Interface and analytics interfaces, including the SafetyNet CAD Automatic Number Plate Recognition (ANPR) Interface and the SafetyNet Drone Interface

Pulsiam experts Tony Abo, Director of Technology, and Israel Quintana, SafetyNet CAD Specialist, demonstrated the SafetyNet CAD Surveillance Camera Interface in their roundtable session at SNC 2017. The SafetyNet CAD Surveillance Camera Interface automatically displays live video from the camera closest to a call and allows SafetyNet CAD users to switch between cameras at a location, while also allowing them to control the camera’s direction, tilt, and zoom if available. The SafetyNet CAD Surveillance Camera Interface also works hand-in-hand with the SafetyNet Drone Interface, so users can view drone footage near incidents.

Surveillance camera and analytics interfaces are installed at several Pulsiam customer sites. Tony and Israel discussed Toluca, where cameras installed on freeway structures read license plates to create stolen vehicle alerts and incidents in SafetyNet CAD, complete with the location where the stolen vehicle was spotted.

For Pulsiam customers, these interfaces provide opportunities to automate and improve their incident responses using proven technology. Surveillance cameras provide more situational awareness than ever before, and analytics interfaces leave no stone unturned, as cameras search the streets for stolen vehicles or vehicles used by child abductors.

At Pulsiam, we are proud to be incorporating new technologies into our already feature-rich public safety software suite, and we were very excited to share these advances with our customers at SNC 2017.

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